Maintaining the security of your data is a priority at CanvasPortraits, we are committed to respecting your privacy rights and our policies and procedures have been updated to comply with the EU General Data Protection Regulations (2018).

We pledge to handle your data fairly and legally at all times. CanvasPortraits is also dedicated to being transparent about what data we collect about you and how we use it. This policy applies when you visit our website, enter your personal information to create a personal account or into a contact form and submit the form. For CanvasPortraits Suppliers, this policy applies from the date on the relevant letter of agreement.

All personal data is stored on our server which is accessible by staff at CanvasPortraits. In particular, we want you to know that CanvasPortraits is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In summary, CanvasPortraits uses your information to:

• Complete your order, send confirmation and shipping updates, respond to your requests and queries and send event reminders.
• Better understand your requirement, allowing us to personalize the content you see and improve your experience when you visit the website
• Evaluate our website’s performance and ensure that it works properly
• Send you direct marketing communications if you have specifically opted in to receive them.

Disclosures required by law. Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.

How We Protect and Maintain Your Data?

All of the computers used at CanvasPortraits are fully protected with the latest anti-virus software and are all password protected. We have firewalls in place to prevent unauthorized access to our systems.

The data you provide to us is stored on our server, which is located in a secure server. We have systems in-place to block detected unauthorized access attempts.

Data Retention Period

If you have subscribed to our free reminder service or created a CanvasPortraits personal account, then your data will be held securely until such time as you have deleted your profile and all reminder events.

If you have purchased an item via the CanvasPortraits site using a guest profile, then any personal data will be retained for a period of 12 months, after that time period it will be permanently deleted.

For CanvasPortraits suppliers, personal and company data will be retained until the service agreement is terminated.

Access To Your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at order.canvas@yahoo.com

If you would like your personal data to not be held by CanvasPortraits, then you should notify CanvasPortraits immediately by sending an email to order.canvas@yahoo.com

Network and Information Security

We use commercially reasonable efforts to protect your personal information and to use and disclose it only in the manner as described above.

Your account information and access to our Service is accessible only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Site and Service by any person using your account user ID and password. Please advise us immediately if you believe your account user ID and password have been misused.

Information

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. In addition, we may collect your IP address and use COOKIES unless you configure your web browser not to accept them. If you have not registered your details to use the website your account information will not be available. You can visit www.allaboutcookies.org for more information.

Who we disclose it to

We will only pass on any information to third parties other than for the purpose of processing your order. In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. In the event that we sell part or all of our business, customer information may be one of the business assets. If this happens, your information will be used in accordance with this policy.

Cookies in detail

We use a session cookie to remember your log in and to retain the products you add to your basket. More details on their use can be found here http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Please note that by blocking any or all cookies you may not have access to certain features, content, or personalization available on our site.

We use Google Analytics to assess how customers interact with our website so we can improve customer satisfaction and user experience. This is an important feature to help innovate and monitor the performance of our website. More details can be found here https://www.google.com/policies/privacy/

If you have any queries, please contact us at: order.canvas@yahoo.com