Refund policy

 

How to cancel your order, or return or exchange a product?

Contact Canvas Portrait to let us know that you wish to cancel your order, return or
exchange a product. You can do this by sending an email to order.canvas@yahoo.com with your name and order number specified in the subject line,
we will then confirm the actions that you need to take. 

Any refunds will be credited back to the original payment method, typically within 3-5 business days.

Defect or Damage

Where a claim of defect or damage is made please contact Canvas Portrait 
and provide a photo/short video proving and explaining the problem, 
Canvas Portrait will send you a replacement and notify you with instructions to deal
with the damaged item. You shall be entitled to a refund of any reasonable
return postage charges. Please note that Canvas Portrait shall not be
liable for any goods that have been damaged due to misuse or are returned
without their original packing.

Giving you peace of mind when ordering. If you have any further questions,
please contact Canvas Portrait directly.